FAQ

Customs, duties and taxes are not included in the item price or shipping cost. So if you're placing an order to a country outside of the European Union you can and probably will be charged for tax, duty, import and brokerage fees when receiving the package. Unfortunately, these fees are beyond our control, and we are unable to cover them for our customers.

The processing, confidentiality and security of your personal data is very important to us. We are committed to offering you a personalized service while respecting your privacy and choices. In our Privacy Policy you can find out how Shop Lagazoi Marketing AB processes your data.
In accordance with GDPR you can request to no longer receive personalized communications about our products and services. You also have the right to access and make corrections to your personal data, in addition to the right to request the deletion of such data.
If you have any further questions or concerns about how we process your personal data, or would like to exercise any of the rights described above, you can contact us at info@lagazoi.it
You can also find our terms and conditions here and our cookie policy here.

Please check your spam folder if you haven't received a confirmation email with an order number.
Still no information? Contact our customer care team to confirm the status of the order.

Shop Lagazoi reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data that you have provided correlates with the address data of the credit or debit card. Shop Lagazoi may refuse orders depending on the result of these controls.
It is advisable to make sure that you have sufficient funds on your credit or debit card before you place your order. Also, credit card companies may block foreign and/or online purchases for security reasons, so you may need to contact your credit card company and ask them to remove such blocks if applicable.

Yes of course it is possible to buy a gift card that can be used at Shop Lagazoi. Contact ourcustomer care teamand they will give you all the necessary information.

When you place an order at our webshop an order confirmation will be sent to the registered email address. The order confirmation is also your receipt so please keep it for future reference.
When your order is confirmed and ready to be shipped, you will receive a shipping confirmation with a tracking number.

A common reason why your order doesn't go through is that your bank or credit card company has a block against transactions on foreign sites. Shop Lagazoi is an Italian company that operates from Italy.
This is quite common and also something that can be regulated by your bank/credit company without you knowing it. Contact your bank and have them remove the block and try to place the order again.
If you, for some reason can't get a hold of your bank, you can also use PayPal as a payment method. PayPal is free for all consumers and if you do not have an account it's easy to sign up at PayPal.

If the plus sign + isn't shown, add it followed by your country code. For example, for Italy it would be +39 XXXXXXXX.

When your order has left our warehouse you will receive a shipping confirmation with a tracking number so you can track your order whilst it is in transit. You can see the expected time of delivery at checkout.
Please note delivery may take longer during sale periods and public holidays.

A shipping confirmation will be sent out to your e-mail address as soon as your order is on its way, please allow a few hours before the link is active. If it's still not working, contact us and we will look into it.

We ship to all major countries worldwide. If your destination is not among those served, please contact our customer care team for a quotation.

If you have made a mistake with your shipping details or need the order shipped to another address, please contact our customer care team as soon as possible with your order number together with the new address and we will do our very best to amend it.

No, we don't ship to PO boxes.

Yes, of course, we can do size changes for all countries within the EU. Please contact our customer care team to agree on costs and availability of goods. For orders outside of the European Union we kindly ask our customers to return items back to our warehouse for a refund and then place a new order for the different item or size.

Returns from non-EU countries must be booked via our panel HERE

Return costs remain the full responsibility of the customer; in addition, a customs clearance fee of €20 is charged.

The customer has the right to withdraw from this contract within 14 days without providing any reason. The withdrawal period expires 14 days after the day on which the customer, or a third party other than the carrier and indicated by the customer, acquires physical possession of the last item. To exercise the right of withdrawal, you must inform Olidom Srl of your decision to withdraw from this contract with a clear statement via e-mail (info@lagazoi.it).To meet the withdrawal deadline, it is sufficient to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If the customer withdraws from this contract, we will refund the cost of the item, excluding shipping costs, return costs and customs fees for non-EU countries, without undue delay and in any event not later than 14 days from the day we are informed of your decision to withdraw from the contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have indicated otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. The customer will have to bear the direct cost of returning the goods. The customer is only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Yes you can, but please note that if you choose to send your return using a different courier, Shop Lagazoi bears no responsibility for lost packages and cannot obtain any information or updates in regard to the shipment.
We always recommend that you insure your package and keep a copy of your tracking number.

We aim to process returns within 5 business days from the day of receiving them. You will be notified by email once the return is complete.
When your return has been processed your funds will settle within 2-5 business days if the payment was made by credit/debit card and within one day if paid with PayPal. If you made your purchase with Klarna invoice an updated invoice will be sent once the return has been processed.
Please note that during busy periods, for example during sales, return handling might take up to 10 business days.

Our return window is 14 days. If you are outside that please contact ourcustomer care teamand we will help you out.

Please contact ourcustomer care teamwith the order number in question and provide us with a detailed description of the issue. We're happy to look into the matter so we can resolve the issue.